QliqConnect

Patient centered, HIPAA compliant secure texting

Summary

My Role/Services

  • Requirement gathering
  • Competitive analysis
  • User research
  • Stakeholder interview
  • Wireframing & Prototyping
  • Remote user testing
  • Developer collaboration

Results

  • User friendly iOS app
  • Fully native approach
  • Design system
  • User Interface design
  • Business value

Problem

Older design

  • 8 year old app design
  • Doesn't follow HIG by Apple

Tough competion

  • Lesser feature than competitors​
  • Redesign with newer features
  • Branding
Screenshot of the App's old design

Persona

Name: Doe, Jonathan

Designation: Physician at Hospital

Character: Friendly, Non-Techy

Routine: Travelling to office and virtual visits

Pain points: Burnout • Deep navigations in the current app • harder to tap the smaller buttons • not easy to navigate to the groups and oncall schedules

Likes: To make patients’  documentation quicker, so he can handle more patients 

I always start a project with sketching out my ideas

My Process

Project was divided into 3 phases

Define & Ideate • Wireframe & Prototype • User Interface Design

Tools used

Adobe XD is used to design the User Interface, wireframes, Prototypes and assets were handed over to developers.

User Flow

User flow - From a provider's point of view

Wireframes

A screenshot of wireframes for the iOS app
1
Remote
user interviews
1
Months of
Design
95 +
To-do lists
checked
195 +
Lines of
brainstorming notes

Design System

UI Design

All conversations
OnCall schedule
Snap & sign feature
Make a New call

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